credit
In available credit
Cancel

SUBTOTAL

$0.00

Shipping & taxes calculated at checkout. Click here to view bag.

Free shipping and returns
Wishlist (0) 0 items

Free US Shipping & Returns
Free International Shipping Over $300

RETURNS | EXCHANGES | UFL

 

Want to return? Need to exchange? Participating in Universal Fit Liberty? 
We're here to help. 
 
All returns and exchanges, including UFL, are processed through our portal.
You’ll need your order number and shipping zip code to look up your order.
For international orders, input your country code in the zip code field.

 

 

We offer a 30 day return or exchange window. Returned items should be unworn, unwashed, and undamaged.  

 

If you’d like to exchange an item (same style and color) for a new size, pick the “Exchange” option in the portal. To exchange one item for a completely new item, select “Refund” and then “Shop Now With Credit” to use any available amount towards your desired purchase. If your requested item is of lesser value than the original, you’ll be able to opt for a refund, or store credit for the balance.

Items marked with UFL_logo If your size changes, we will replace your clothes are eligible to be replaced for a new size, within one year of purchase, as part of the Universal Fit Liberty program.

We offer store credit for gift returns. If you are returning a gift without the original order number or shipping zip code, please email US at us@universalstandard.net and we will assist you in processing your return. 

 

For returns / exchanges within the USA, a downloadable return label will be provided to you once you go through the portal, as well as via email, for any items you’re sending back to US. For international returns / exchanges, you'll be provided an address where you should send back your items. 

 

Refunds will be processed as soon as we receive your returned items. Please allow 1-2 weeks for your refund. You'll receive an email notification to confirm that processing is complete. 

 

If your item is damaged or defective, you can return or exchange through our portal. Alternatively, please feel free to contact US at us@universalstandard.net and we'll take care of you. 

SAY HI

Have questions? Want to share some feedback? Just want to chat? Contact US. We're here for you.

EMAIL
us@universalstandard.net

We’re on the email. Shoot US a message any time you need something and we’ll get back to you within 24 hours.

CALL
+1 (844) 394 8587

Give US a ring. We’ll pick up 10 AM – 6 PM EST, Monday – Friday. We’re standing by…

TEXT
+1 (888) 378 1390

Yep, you can text US. We get it. Sometimes you don’t want to talk on the phone. Now you can just text.

CHAT

In the mood for a chat? You can reach US 10 AM – 6 PM EST, Monday – Friday through the chat function! Super easy and kind of fun.