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Free shipping and returns
Wishlist (0) 0 items

Free US Shipping & Returns
Free International Shipping Over $300

FAQ

 

What size am I in Universal Standard?

Universal Standard is a size-inclusive brand for women size 10 - 28. Our clothing is sized XS - XL, and we size by twos. For example:

XS = 10-12
S = 14-16
M = 18-20
L = 22-24
XL = 26-28

Each style has its own sizing chart on the site, which can be found on individual product pages. We are always happy to answer any specific questions in regards to fit. Please email fit@universalstandard.net and we will help you with finding the perfect size for you.

If you happen to be based in New York, or are traveling to New York, we recommend booking an appointment in our showroom. You’ll get to work with one of our stylists to find your size and have access to the entire collection to try on.

Wishlist

You can save any item to your Wishlist.

In order to save your wishlist, you must create a Universal Standard account.

You’ll be able to share your Wishlist with family & friends through email or social media.

Account Registration

Creating an account is not required to complete any transaction at Universal Standard, however it does allow you to:

  • Checkout faster
  • Verify the status of your orders and check previous purchases
  • Save your wishlist
  • Sign up for our newsletter to stay informed on new arrivals, trends, events, and ways to participate in our Refer a Friend program to earn credit towards new purchases!

You can also modify your password and manage your addresses from within your Universal Standard account at any time.

It is not possible to change your account's email address. If you wish to use a different email address, please create a new Universal Standard account.

Forgot Password?

You can reset your account password at any time from the account login screen: https://universalstandard.net/account/login.

You will be sent an email with a link to reset your password.

Discounts or Sales?

We do our best to start out with the best, most fair price possible for our clothing, which is why we generally don’t do sales or discounts. The best way to earn credit towards your purchase is through our Refer a Friend program! Every time someone you recommend makes their first purchase, we’ll give you $25 to shop with US.

Also, keep checking back with US for pop-up promotions, and be sure to join our mailing list get notified.

Where does Universal Standard manufacture clothing?

Our clothing and fabrics are manufactured and sourced across the USA, France, Peru, & China.

Our founders have personally vetted all the factories we work with to ensure that they meet and surpass all ethical standards of manufacturing and production.

We work hard to ensure that the price point, quality and ethics of our clothing are at the highest level possible.

How does a showroom appointment work?

Our showroom is based in midtown NYC. We recommend you allocate approximately one hour for your appointment. During your appointment you will work one-on-one with one of our stylists. You’ll be able to try on any piece that interests you in the collection to find your correct size, experience our fabrics and quality, and consult on any styling recommendations.

Book your appointment via our website. If you’d like to bring any friends or family to your appointment, just let us know.  If you don’t see a time that works for your schedule, please email showroom@universalstandard.net and we’ll be happy to help you find a time.

Referral Program?

Yes! Tell your friends & family about Universal Standard through our Refer a Friend program and earn credit towards your next purchase with US! Every time someone you recommend makes their first purchase, we’ll give you $25 to shop.

Learn more here: http://www.universalstandard.net/pages/refer-a-friend

Currency

Pricing and currency is displayed in US Dollars.

Checkout

You can add or remove products from your shopping bag before you checkout.

Upon checkout, you will be asked to sign into your Universal Standard account, or continue as a guest, and provide the necessary information for purchase.

On the checkout page you can enter a new address, or select an address you have previously used.

Order Confirmation

You will receive an order confirmation email a few minutes after you place your order. Please check your junk or spam folders if it does not appear in your inbox.

Please review the order confirmation and contact us at us@universalstandard.net if you see any errors. You can also review the details of your order from your Universal Standard account - under Order History.

Order Status

You can verify the status of your order at any time from your Universal Standard account - under Order History.

We ask for a standard processing time of up to two business days (not including weekends or holidays) from the time your order is placed until time of shipment. Note that this does not apply to pieces that you pre-ordered. Those items will be shipped to you as soon as they’re available. Please refer to individual product pages for any special shipping information.

Processing and fulfillment is expedited for 2 Day Shipping orders. All available items at the time of purchase will be sent to you.

An “Unfulfilled” status means that your order has not yet been shipped.

You will receive a tracking number by email once your order has been shipped.

Once shipped, your order can take anywhere from 2-5 business days to reach you. A tracking number is issued the moment your order ships, so you can track your package.

Occasionally there are delays that our beyond our control. Please feel free to reach out to us@universalstandard.net. We are always happy to see what we can do to speed things along.

Shipping Problem?

If you have any problem at all please email us@universalstandard.net with your order number and we will do whatever possible to resolve your problem.

International Shipping

Yes, we ship internationally! For orders under $300 we have a $15 flat rate shipping charge, for orders over $300, we offer free shipping.

Your order will be shipped via USPS, FedEx, or UPS First Class International, and a tracking number will be sent the moment your order ships. Shipping times vary depending on where you’re located and your local customs. Please note that Universal Standard at this time does not cover local duties and sales tax.

International Duties and Taxes

Orders shipped outside of the U.S. may be subject to duties or VAT. Please consult your local customs agency for more information. If applicable, you will be required to pay such fees upon receiving your order.
Please note that some shipments may experience delays due to the customs clearance process, which are outside of our control.

Pieces missing from your package?

We send you your pieces as soon as they’re available for shipping. If you pre-ordered an item, that piece will be shipped to you as soon as it’s available. Please refer to individual product pages for any special shipping information.

If you selected 2-day shipping, only pieces that are currently available will be sent to you at this time. Once your other items are ready to ship, they’ll be expedited to honor your 2-day shipping request.

How do I process my return?

Returns are easy and free in the United States. We have a 30 day return window. Please email us@universalstandard.net, with your order number and the items you would like to return. A US team member will send a return label your way via email. All you need to do is pack up your pieces and send them back to us.  

International Return?

At this time we are unable to issue free international returns, please ship back your order to:

Universal Standard
Attn: Returns
4138 148th ave NE
Building H
Redmond, WA 98052

What is Universal Fit Liberty? 

UFL is a program in which we offer customers the option to replace certain pieces from our core collection should their size go up or down, within one year of purchase, for free.

All returned clothing will be laundered and donated across a number of charities supporting women in need.

We believe your clothes should always fit, feel, and look good. And, women deserve to live their lives without feeling bullied by their size.

Pieces that are part of UFL are identified on the site with a special icon:

UFL Logo

You can find all the information about UFL here: If your sizes changes in a year, we'll replace your items free.

Only pieces purchased directly through Universal Standard (www.universalstandard.net) are eligible to be replaced through UFL. 

Further Questions?

Please email us@universalstandard.net with any questions you may have.

SAY HI

Have questions? Want to share some feedback? Just want to chat? Contact US. We're here for you.

EMAIL
us@universalstandard.net

We’re on the email. Shoot US a message any time you need something and we’ll get back to you within 24 hours.

CALL
+1 (844) 394 8587

Give US a ring. We’ll pick up 10 AM – 6 PM EST, Monday – Friday. We’re standing by…

TEXT
+1 (888) 378 1390

Yep, you can text US. We get it. Sometimes you don’t want to talk on the phone. Now you can just text.

CHAT

In the mood for a chat? You can reach US 10 AM – 6 PM EST, Monday – Friday through the chat function! Super easy and kind of fun.