SUBTOTAL

$0.00

Shipping & taxes calculated at checkout. Click here to view bag.

0 items

Free US Shipping & Returns
Free International Shipping Over $300

Customer Service Manager

Posted by Lucy Mellon on

Location: Greater Seattle Area

We are seeking the most customer-service-centric person that ever existed. If you are someone who would be willing to trek 10 miles in knee-high snow and pay $100 to overnight a $15 tank top to a waiting customer, you're the right person for this job. 

We are seeking a reliable and extremely fast-working individual with experience in setting up and managing an ecommerce customer service team. You must have excellent communication and problem solving skills. You will be responding to inquiries and resolving any issues that may arise through emails, messages, chats, texts and phone calls. You will also be managing a team of customer service representatives to do the same.

    ROLE REQUIREMENTS:

    • 4 years of customer service experience in a retail-based ecommerce industry
    • Manage returns, cancelled orders, refunds, defective items
    • Providing direct on-line support
    • Ability to quickly learn 
    • Composing appropriate responses quickly
    • Can work in a fast-paced environment
    • High proficiency with Excel/Word/Gmail
    • Closing Cases / Messages / Ratings / Feedbacks
    • Exemplary language and grammatical skills
    • Knowledge of Microsoft Office and Web navigation
    • Excellent organizational skills
    • Excellent oral and written communication skills
    • Ability to meet hard deadlines
    • Ability to work independently in a fast-paced, deadline-intensive environment
    • Common sense and critical thinking are required and necessary


    Older Post Newer Post

    SAY HI

    Have questions? Want to share some feedback? Just want to chat? Contact US. We're here for you.

    EMAIL
    us@universalstandard.net

    We’re on the email. Shoot US a message any time you need something and we’ll get back to you within 24 hours.

    CALL
    +1 (844) 394 8587

    Give US a ring. We’ll pick up 10 AM – 6 PM EST, Monday – Friday. We’re standing by…

    TEXT
    +1 (888) 378 1390

    Yep, you can text US. We get it. Sometimes you don’t want to talk on the phone. Now you can just text.

    CHAT

    In the mood for a chat? You can reach US 10 AM – 6 PM EST, Monday – Friday through the chat function! Super easy and kind of fun.