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Customer Service Manager

Posted by Lucy Mellon on

Location: Greater Seattle Area

We are seeking the most customer-service-centric person that ever existed. If you are someone who would be willing to trek 10 miles in knee-high snow and pay $100 to overnight a $15 tank top to a waiting customer, you're the right person for this job. 

We are seeking a reliable and extremely fast-working individual with experience in setting up and managing an ecommerce customer service team. You must have excellent communication and problem solving skills. You will be responding to inquiries and resolving any issues that may arise through emails, messages, chats, texts and phone calls. You will also be managing a team of customer service representatives to do the same.


    • 4 years of customer service experience in a retail-based ecommerce industry
    • Manage returns, cancelled orders, refunds, defective items
    • Providing direct on-line support
    • Ability to quickly learn 
    • Composing appropriate responses quickly
    • Can work in a fast-paced environment
    • High proficiency with Excel/Word/Gmail
    • Closing Cases / Messages / Ratings / Feedbacks
    • Exemplary language and grammatical skills
    • Knowledge of Microsoft Office and Web navigation
    • Excellent organizational skills
    • Excellent oral and written communication skills
    • Ability to meet hard deadlines
    • Ability to work independently in a fast-paced, deadline-intensive environment
    • Common sense and critical thinking are required and necessary

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